Who I am

Andrea Cappello, SCM Forward

  • Leading change in Supply Chain Management for 25 years

  • Industry agnostic

  • Ex-McKinsey SCM/Procurement/ Operations

  • VP/Director SCM and Procurement

  • Roles in EUR 0.5 - 30.0 bil Groups and subsidiaries

  • Responsibility at global, european, country level

  • Worked in Private Equity-backed companies

  • Deep knowledge of SAP ERP, o9 Solutions, AI/ML

  • PROSCI Change Management certification

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Basic beliefs

  • We are there for our (internal) customers

  • Only cross-functional collaboration can deliver our best to our (internal) customer

  • Processes make cross-functional collaboration effective and efficient

  • KPIs measure processes, not functions

  • In a process, each one is a customer and a provider: trust and feedback to your provider,
    and meeting your customer’s expectations are key

  • “Process first, organisation second, IT third”

  • Several elements need to be orchestrated and run in “synch”

    • SCM strategy enabling Company strategy

    • KPIs and Governance | Structured performance management and decision-making cycle

    • Organisation | Reporting lines, skills, FTEs

    • Processes | E2E, from customer request to customer feedback

    • IT enabling tools

    • Architectural elements | Logistics network, MTS/MTO policies

    • Behaviors (visible) and mindset (invisible)

  • Culture does not eat strategy for breakfast | But culture and strategy must meet for lunch

Selected achievements

Service.

  • Plastic Packaging, PE-backed | Improve service level with S&OP, OTC optimisation and SAP upgrade | From 55 to 95% in 3 years

  • FMCG | Improve service level with OTIF management process | From 85 to 94% in 18 months

  • Plastic Packaging | Sustain 95% On Time Delivery after two plant closures

  • Plastic Packaging, PE-backed | Reduce claim rate with Pharma customers | From 2% to 1.5% claim rate in 6 months

  • Plastic Packaging, PE-backed | Improve % of orders delivered within 4 weeks | From 65% to 88% in 1 year

Cost.

  • Plastic Packaging, PE-backed | Reduce raw material cost v’s index with Global Sourcing | From -10% to -16% in 5 years (suppliers: from 5 to 15)

  • Plastic Packaging, PE-backed | Reduce logistics cost with Procurement and Shipping centralisation, network redesign | -10÷20% v’s baseline

  • Plastic Packaging, PE-backed | Reduce packaging cost with harmonisation and volume bundling | -10÷20% v’s baseline

  • FMCG | Study and launch production network optimisation | -25% v’s baseline

  • Specialty Chemicals | Reduce procurement cost for direct and indirect categories | -10÷15% v’s baseline

  • Aerospace & Defense | Reduce procurement cost for direct and indirect categories, achieve post-merger synergies | -10÷20% v’s baseline

  • Consumer Electronics | Study and launch overall SCM cost reduction | -30% v’s baseline

  • Health & Beauty Retail Purchasing Alliance | Reduce direct costs | -5% v’s baseline (C-suppliers), 0.5%÷1% (A-suppliers)

  • Shipbuilding | Study and launch cost reduction with Lean Management | -12% v’s baseline

  • DIY Retail | Study and launch EBIT improvement with Lean Store Operations | +3.0% v’s baseline

Working Capital.

  • Specialty Chemicals Group with 100 locations worldwide | Reduce inventory | -20÷30% v’s baseline in 12 months

Organisation.

  • Food/Non-Food Wholesale Group | Lead program to set up the Supply Chain Planning function “from scratch”, incl. Change Management

  • Plastic Packaging, PE-backed | Merge Europe/Asia and America SCM organisations, integrate Customer Service in SCM

  • Plastic Packaging, PE-backed | Merge two companies and turn EUR 2.0 bil NewCo organisation from functional to divisional

  • Plastic Packaging, PE-backed | Move from plant-based to centralised S&OP, Customer Service, Production Planning, Logistics

  • Plastic Packaging, PE-backed | Carve out production plant and turn it into toll-manufacturer

IT systems.

  • FMCG | Salesforce (Case Management, Claim Management, Field Service Management, B2B Online Management)

  • Various | Develop business case for IBP, write Statement Of Work, launch project, deliver Blueprint, lead to successful go-live, ensure adoption

  • Construction Materials (windows, domotics), Water Appliances (heaters), Aerospace & Defense (periscopes) | Implement SAP ERP

  • Automotive Tier 1 (tires) and Water Appliances (heaters) | Implement SAP Advanced Planning System

  • Various | Lead client development and deliver o9 Solutions for Integrated Business Planning

Governance.

  • Food/Non-Food Wholesale Group | Lead budget process through KPIs for 30 countries worldwide | Track monthly, support critical projects

  • Plastic Packaging, PE-backed | Implement SCM/Procurement scorecard and governance cycle at Corporate (monthly) and site (weekly) level

How can we help?